Frequently asked questions

We typically send out all orders in 2 business days. Depending on your location, you should receive the order in 5-10 business days for Europe, 7-14 business days for North America, and around 15-25 business days anywhere else. If this time has passed and your order has yet to arrive, please get in touch with us at info@amatamoments.com. Include your order number for faster problem-solving.

Orders headed to the US and EU won't be hit with customs tax. However, for some countries (like the UK, Canada, and Switzerland), there might be extra charges such as customs duties, VAT, or other taxes upon delivery. We don't have any say in these fees, and we can't control them. That means we're not responsible for customs fees, taxes, or duties that pop up during delivery to these countries. If any charges do appear, they'll be the recipient's responsibility.

Orders headed to the US and EU won't be hit with customs tax. However, for some countries (like the UK, Canada, and Switzerland), there might be extra charges such as customs duties, VAT, or other taxes upon delivery. We don't have any say in these fees, and we can't control them. That means we're not responsible for customs fees, taxes, or duties that pop up during delivery to these countries. If any charges do appear, they'll be the recipient's responsibility.

All products are insured during shipping for your peace of mind. If your order happens to arrive damaged (though it's unlikely), don't worry! Just get in touch with us within 72 hours of delivery, and make sure to include photos of both the damaged box and the item. This helps us sort things out with the insurance. We'll be in touch with you throughout the entire process.

All products are insured during shipping for your peace of mind. If your order happens to arrive damaged (though it's unlikely), don't worry! Just get in touch with us within 72 hours of delivery, and include photos of both the damaged box and the item. This helps us sort things out with the insurance. We'll be in touch with you throughout the entire process.

You have 14 days after your order arrives to decide whether to return it. After that, we can't give you a refund or exchange. If you wish to return an item, please note that the customer provides return shipping and all possible fees. Read the full returns/refund policy.

Our furniture is pre-treated with high-pressure impregnation to withstand outdoor use, protect from insect damage, and extend the time before re-applying. The furniture retains its good condition with a simple application every two years. Follow our detailed maintenance guide to ensure your furniture lasts a lifetime.

High-pressure impregnation protects for a long time. But, you must regularly check the condition of your furniture. If you notice water no longer beads on the wood, it may be time to reapply a water-based preservative. This keeps up its protective barrier.

Depending on your climate, you may need to adjust your maintenance routine seasonally. For example, in cold places, you can store your furniture indoors during the winter. This protects it from freezing temperatures and moisture. Follow our detailed maintenance instructions to ensure your furniture lasts a lifetime.

Wood resin is a natural attribute that can occur naturally during the production process. It adds a unique touch if authenticity to the wood and enhances its beauty. While resin may exhibit twisting or bending tendencies, it remains structurally solid and durable overall.

We recommend using a water-based preservative to maintain your furniture's protective barrier. Also, use eco-linseed oil to polish your furniture regularly.

Absolutely! To prolong the life of your furniture, we've created a replacement system for damaged or missing parts. See detailed instructions on how to order the replacement.

Our furniture is pre-treated with high-pressure impregnation to withstand outdoor use, protect from insect damage, and extend the time before re-applying. The furniture retains its good condition with a simple application every two years. Follow our detailed maintenance guide to ensure your furniture lasts a lifetime.

We don't offer customization options for our furniture at the moment. If you have any special requests, feel free to get in touch with us and we'll do our best to come up with a solution.

AMATA offers a 5-year product warranty for pressure-treated items. It protects against rot or insect damage under everyday use. Additionally, there's a 24-month warranty on the structure. It accounts for the traits of wood and resin but excludes some conditions. Read out full warranty info here.

We only use local Nordic wood from Forest Stewardship Council® (FSC®) forests. Annually, we offset our total emissions by an average rate of 7.7 times. This is equivalent to removing the impact of 108 million km driven in a car.

To reach our goal of annually being CO2-negative, we replant forests all over our country. It's important to replenish our forests, and it's become a tradition for our team. So far, we've been able to replenish over XXX acres of forests in Northern Europe.

We use pine and spruce from Forest Stewardship Council® (FSC®) certified local forests.

Our furniture is manufactured in a beautiful small Northern European town – Ieriķi, in Latvia, one of the three Baltic states known for our extraordinary craftsmanship skills and luscious forests.

If your furniture arrives damaged or has missing parts, don't worry—we've got you covered! Reach out to us within 72 hours of delivery, and be sure to include photos showing the damage or the missing parts. This helps us quickly assess the situation and find the best solution for you. Whether it's arranging for replacement parts or sending a new piece altogether, we'll make sure to resolve the issue promptly and get your furniture looking perfect in no time!If your furniture has lost a part due to everyday wear and tear, you can order a replacement detail to prolong its life. See how to order spare parts.

We include everything you need to know about furniture assembly in the delivery box. If you still need the attached instructions, we also have them available online. You can view them here or by finding your product in our catalog and accessing the assembly instructions.

Our outdoor furniture can be used in residential and commercial properties. It's made to last a lifetime, but remember to follow through with the required upkeep to keep it looking fresh.