We design our furniture to become lasting fixtures in your life and are dedicated to helping you maintain that longevity. If a screw decides to wander off, a handle becomes a chew toy, or the elements play rough with your furniture, don't worry! Reach out to us, and we'll gladly provide replacements or spare parts to address any issues. Let's work together to minimize waste, replace the necessary parts, and ensure your furniture remains in use for years to come.

If you need a spare part:

  1. Find the order confirmation email you received after the purchase
  2. Copy the order number from the email
  3. Send us a photo of the part that needs replacing to parts@amatamoments.com
  4. We will send you an invoice for the spare part
  5. After the payment, we'll ship out the spare part to the address you provide

Frequently asked questions

Do you offer free shipping?

Yes, we do. Shipping in Europe, including the UK, Switzerland, and other non-EU countries, is free!

What is the warranty on your furniture products?

AMATA offers a 5-year product warranty for pressure-treated items. It protects against rot or insect damage under everyday use. Additionally, there's a 24-month warranty on the structure. It accounts for the traits of wood and resin but excludes some conditions. Read out full warranty info here.

Are the shipments insured against damage?

All products are insured during shipping for your peace of mind. If your order happens to arrive damaged (though it's unlikely), don't worry! Just get in touch with us within 72 hours of delivery, and include photos of both the damaged box and the item. This helps us sort things out with the insurance. We'll be in touch with you throughout the entire process.

What should I do if my furniture arrives damaged or with missing parts?

If your furniture arrives damaged or has missing parts, don't worry—we've got you covered! Reach out to us within 72 hours of delivery, and be sure to include photos showing the damage or the missing parts. This helps us quickly assess the situation and find the best solution for you. Whether it's arranging for replacement parts or sending a new piece altogether, we'll make sure to resolve the issue promptly and get your furniture looking perfect in no time!

If your furniture has lost a part due to everyday wear and tear, you can order a replacement detail to prolong its life. See how to order spare parts.